download failed

Giovanni Colapinto shared this question 16 months ago
Answered

Hi.

Trying to download windows version (64 or 32 bit) got this page

Comments (5)

photo
1

Hi Giovanni,

Thanks for trying to download our product :-)

I was able to do a download the windows binaries without an issue, and I tried doing so across a VPN simulating access from the US, Australia, Italy and the UK. We replicate via Amazon S3 to multiple geographic regions, so it's possible that the problem is specific to the region you are currently in. Can I ask where you are located geographically?

In the meantime, you should be able to download the 64-bit version directly from here https://s3-us-west-1.amazonaws.com/uswest-nc.release.dbkoda/dbkoda-latest.exe and the 32-bit version from here https://s3-us-west-1.amazonaws.com/uswest-nc.release.dbkoda/dbkoda-ia32-latest.exe

Let me know if that works and if possible where you are downloading from

Regards,

Guy

photo
1

Hi Giovanni,

We did find a spot in our website where that bad link might have been served if the geolocation javascript failed. Can you try downloading again when you have a chance?


Thanks,

Guy

photo
1

Tried again this morning, same issue. This is my ip address (iplocation.net): 173.38.220.51

It reported to be in Amsterdam

photo
1

Thanks Giovanni. Can I get a screenshot if possible showing the bad link? We think we removed that URL from the website, but maybe there is some caching of the website going on. I did try setting my VPN to Amsterdam and was able to download both windows versions without any issues.

Did the direct links work? You should be able to get 64-bit version directly from here https://s3-us-west-1.amazonaws.com/uswest-nc.release.dbkoda/dbkoda-latest.exe and the 32-bit version from here https://s3-us-west-1.amazonaws.com/uswest-nc.release.dbkoda/dbkoda-ia32-latest.exe


Thanks,

Guy

photo
1

Apologize, I forgot about browser cache. All fine after cache cleared.


Thanks